![]() ![]() Just go to your device's internet browser. ![]() While you could be having problems with the app on your device, you might be able to watch programmes on the BBC iPlayer website on your mobile or tablet instead. If you're still having problems playing programmes, you could try to download programmes to see if that helps. Have you tried to download programmes in the app?.Having problems with Chromecast or Airplay?Ĭheck the Why am I having problems with my Chromecast? page for advice on how to resolve issues with Chromecast.įor help with Airplay, check Apple's support site: If you can't use Airplay or mirror your devices screen.Then sign back in and try playing a programme. To clear the app data entirely, select Clear Data on the same page. Go to: Settings > Apps > BBC iPlayer and select the Clear Cache option. Android: try clearing the app cache & data.Settings > General > Date & Time and enable Set Automatically Settings > Date & Time and enable Automatic Date & Time and Automatic Time Zone Settings > Device Options > Date & Time and ensure Automatic Time Zone is switched on Connecting to a WiFi network should improve playback and if it's a consistent problem, downloading programmes will help.įor more help resolving buffering issues, see the What can I do to help with buffering or playback problems? page.īBC iPlayer might have problems playing content if your device time isn't quite right (and doesn't match what we think the time currently is). Here's how to check this: if you're using your data connection at peak times) may affect performance. Sometimes even if it seems like you have a good signal on your mobile network, other factors such as a congested network (i.e. Try turning your data connection off and on again. Poor performance using your mobile network?.The further away you are from the router, the more signal quality will suffer, so try moving closer to your router. Try switching off your other devices using the same network as you or even taking them offline as these will be competing for bandwidth. Maybe you're using a mobile network (e.g. Please be aware that when you delete the app you’ll also delete any downloaded programmes. There may have been an issue when you installed the app, so this would be the next step after updating the app. You can check for updates in your app store:ĭelete the app then install it again from the app store. Check you're using the latest version of the appĪpp updates frequently include bug fixes, so update if you’re not using the latest app version.Go to Settings > General > Software Update Go to Settings > About Device > Software Update Swipe from the top of the screen to open the Quick Settings > select More > About Sometimes bugs can only be fixed by an operating system update (the software that runs your phone). Check you're using the latest operating system version for your device.Make sure it's properly turned off and not placed in a standby or sleep mode. Turn off your device and switch it back on before you try anything else. (Using the BBC iPlayer website on your mobile or tablet? Skip points 3 and 4.) Try these steps in the order listed to see if they help. ![]()
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